Order processing times
Your orders are processed within 24hours. Will be shipped out after payment confirmation within the same business day. Preorder is excluded. We appreciate your patience while we prepare your order.

Shipping times
We ship from our warehouses located in the United States. We currently ship to both the United States and Canada with plans to expand to new countries in early 2022!

• Orders shipping within the United States will arrive within 3-5 business days.
• Orders shipping internationally to Canada will arrive within 7-10 business days.

Shipping costs

• We DO NOT ship to FPO, APO, or PO Boxes.
• Orders shipping to an address in the United States Domestics, have FREE Shipping which refers to Free UPS Mail Innovations, UPS SurePost® & UPS Ground, according to package's weight and dimension.
• Orders shipping to an address in Canada are offered UPS shipping rates which are calculated at checkout based on the total weight of products in your order.

Local pickup
We currently offer free pickup at our retail location in 179 N. Sunset Ave. City Of Industry, California 91744. At checkout, select the pickup option and make your purchase. After you receive your order confirmation, you will receive a second email stating that we are preparing your order. Pickup orders are generally ready for pickup within 2-3 hours. If you have placed your order after business hours, or within 3 hours of the location closing, your order will be prepared the following day.

When your order is ready for pickup, you will receive an email stating that you may visit our retail location with the business address and hours. Please bring a piece of valid identification and order confirmation email to the store. 

Returns, exchanges, cancellations
Full refunds and exchanges are offered for regular priced merchandise within 30 days of purchase from retail locations, or within 30 days that tracking indicates an order has been delivered. Refunds will be returned to the original payment method used to make the purchase. For all returns or exchanges:

• Items must not be washed, worn or damaged.
• All original tags must be attached.
• You must present a valid receipt.

Sale and discount items are not eligible for returns or exchanges. 

If you would like to cancel or make a change to your order, you are able to do so up to 2 hours after you receive your order confirmation. Please contact us directly at +1 888-823-9222 so we can make these changes immediately. If your order ships and the changes have not been made, please return the items unused for a full refund. You are responsible for paying your own shipping costs.

We provide real time tracking information on all of our orders. If your order does not arrive by the estimated due date, please wait 48 hours before contacting us at +1 888-823-9222. We will do our best to locate the package and extend your timeframe for refunds and exchanges. Should your order arrive damaged, please take photos and send them to us at sales@lagarden-usa.com. We will send you a return label to ship the items back to us, and will send you a new order with brand new products immediately.

Should your order be identified as lost with the shipping carrier, we will ship a new order out immediately and offer a gift card for future purchases for the inconvenience.